I needed two crowns put on my front teeth. My dentist struggled to get them to look like the shape of my previous teeth, so he decided to send me to a prosthodontist. While he got the shape right, the color was way too opaque, they look like he shaped two teeth out of chalkboard chalk. He said he could adjust the color. When I went back, he said they are the exact shade I wanted. He had suggested the last time that I do sedation for my final appointment because I was so uncomfortable during the previous one. I agreed to that. I wish I had not. I was very groggy and don’t remember even seeing the crowns until I was home and they were permanently bonded in. While these are not opaque like the last ones, they are very gray compared to the rest of my teeth. I called the next day and they swear I approved the color. Now they are saying he will only replace them with the first set he made. If I want two new crowns I have to pay the entire fee again. Am I really stuck choosing between bad and worse?
You are up against what some dentists call the prosthodontist mentality. They have extra schooling with dental restorations, such as crowns and fancy that makes them an expert in the cosmetic side of things too. It does not. A true cosmetic dentist would never permanently bond on your dental crowns without you being able to give full consent. Being under dental sedation does not allow you to give consent. He could have put them on with a temporary try-in paste before you had your sedation and allowed you to see them, but he didn’t.
Your best bet at this point is to try and get a refund and go to a true cosmetic dentist to get these dental crowns matched and shaped properly. First things first, do not let him do any more work. Then, I would go back to your dentist who referred you to this prosthodontist. He bears some responsibility here. If the color is that far off, I’m willing to bet your dentist (who seemed to be very ethical) would stand up for you and help you recoup that money.
This blog is brought to you by West Seneca Cosmetic Dentist Dr. Carl Embury.